Dispatch Offices

This screen allows you to set Dispatch Options for each office.  

Dispatch Options define how manufacturers will forward calls to you and perhaps allocate calls to resources, zip codes or groups you have defined.

On the right of the page are summaries of your zip code and group capacity setups.  See Groups, Techs, and Area Coverage to set up your zip code Coverage Areas, Group Names, and Techs.

To Set Dispatch Options:

  1. Click Maintenance > Dispatch Offices.  The Dispatch Office Details screen appears.

Define Dispatch Options

  1. Open editable text boxes:  In the lower left corner of the screen, click one or more of the Dispatch Options check boxes.  The screen is refreshed with editable text boxes.
    —Or—
    Click Edit to refresh the screen with editable text boxes.
    —Or—
    Click Cancel to leave the screen without making any changes.

CAUTION: In the next step, only enter phone numbers without dashes.

  1. Supply necessary information for Dispatch Options.

  2. Click Save.

Create a New Dispatch Office

  1. In the lower left corner of the screen, click Create New Dispatch Office.
    The screen is refreshed with editable text boxes.

  2. Supply necessary information for Dispatch Options.

  3. Click Save.

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