Authorization Requests

This feature allows the servicer to request additional labor, parts or mileage for an assigned repair after the initial evaluation has been completed. The first screen that appears is the existing request list, showing all OPEN authorizations.

To create a new authorization request, click on the Create a New Request link and fill in the following information.

After you have completed the form, click the red button SAVE CHANGES and the authorization request will be immediately sent to a person responsible for reviewing your request. When your authorization has been completed you will receive an email directing you back to this feature for the results.

Select the status ALL from the opening page to view authorizations that are answered.

NOTE: If you purchase your own parts for the repair, ServicePower will reimburse you cost plus 25% markup for handling.

For specific details about dispatches from ServicePower, please read the Terms and Conditions document supplied to you with each dispatch.

TERMS AND CONDITIONS

BY ACCEPTING THIS DISPATCH, YOU AGREE THAT NO EMPLOYEE WITH A THEFT-RELATED CONVICTION, SEX-RELATED CONVICTION, CONVICTION FOR A CRIME VIOLENT IN NATURE, OR FELONY DRUG-RELATED CONVICTION SHALL BE PERMITTED TO ENTER A RESIDENCE.

1. Independent Contractor – The Service Provider understands and agrees that it is, and always be an independent contractor, and nothing may in any way be construed so as to constitute service provider as an employee, representative, joint venture, partner, or agent of ServicePower, Inc. Service Provider does not have the right or authority to act for ServicePower, Inc., or assume, incur or create any obligation, liability, or responsibility, express or implied, in the name of, on behalf of, or to bind ServicePower, Inc. in any manner whatsoever. Service Provider accepts all obligations of any kind, express or implied, with respect to the conduct of any of its personnel in carrying out their obligations and duties to ServicePower, Inc. and consumers requiring product service.

2. Indemnification – Service Provider covenants and agrees to indemnify, defend and hold ServicePower, Inc., its corporate parent, affiliates, officers, directors and employees (collectively “ServicePower, Inc. Indemnities”), free and harmless from any and all losses, liabilities, costs, expenses, and damages for bodily injury, damage to property, or breach of contract, arising out of the service, replacement, installation or repair of Products for which it has accepted a service dispatch from ServicePower, Inc., provided, however the within indemnification applies only to acts of omissions of, or defective workmanship by, Service Provider, its employees, representatives, contractors, and agents.

3. Service Performance – Service Provider agrees to contact consumer to schedule service, replacement, installation or repair within 24-hours of receiving the service dispatch request from ServicePower, Inc. IMPORTANT: If for any reason you are not going to service this dispatch, contact KPI, otherwise we will expect you to file a claim and we will send the consumer a quality of service survey.

4. Service Provider Warranty – The Service Provider shall warrant its work for a period of thirty (30) days from the date of service completion for each product serviced, installed or repaired.

5. Mileage –The service provider is responsible for the first twenty (20) miles traveled to complete consumer repairs including labor. To be reimbursed for mileage outside of this twenty-(20) mile radius, a pre authorization must be obtained from ServicePower. Authorization requests are filed on our web site at www.keyprestige.com under the CALL CTR tab or by calling 1-800-377-3678 and press prompt 2.

6. Claim Submission – The service provider has ninety (90) days to submit a claim for payment. If ServicePower, Inc. does not receive a claim within ninety (90) days of its dispatch, ServicePower, Inc. is under no obligation to process the claim for payment.

You can file your claim via the web at www.keyprestige.com or fax the invoice to 714-428-0040 or 714-428-0042.

7. Ordering Parts - If you are not OEM authorized or your parts distributor does not carry the brand on this dispatch, you can order parts directly through KPI. Call us at 1-800-377-3678 extension #3076. Email the part information to us at partsordering@keyprestige.com or fax to (714) 428-0042. Include the following information on your Parts Order: The Call Number on Dispatch*, Part Number, Part Description, Quantity, and whether you want the part shipped to you or the consumer. If the dispatch is missing the model or serial number, add this information to your order to insure order accuracy.

NOTE: If this dispatch is an in warranty Whirlpool or Daewoo repair, all parts orders MUST be placed with KPI. We will ship the part(s) to you or to the consumer. All replacement parts are shipped directly to the service center.

*The call number tells us the consumer information, product you are repairing and all the information about your service center.