Claim List

In order to check the status of a claim, select the Claim List from the tool bar. The following screen will appear. The definition of each status is discussed below.

Claim Status Definitions

D - Distributor Review

Claim is being reviewed by the Parts Distributor, please wait for additional status.

F - Forwarded

Claim has passed SERVICEPOWER edits and has been sent to the manufacturer for further editing.

I - Incomplete

Claim has a problem that needs to be resolved by the service center. You may correct the claim online by clicking on it.

K - SERVICEPOWER Review

Claim is being reviewed by a SERVICEPOWER representative, please wait for additional status. Do not handle claim.

M - Manufacturer Review

Claim is being reviewed by the manufacturer, please wait for additional status. Do not handle claim.

P - Paid

Claim has been paid, check/EFT sent.

R - Rejected

Claim has been rejected-for further handling by the manufacturer ONLY. SERVICEPOWER cannot handle without authorization from the manufacturer.

S - Submitted

Claim was successfully edited by SERVICEPOWER and is ready for submission to the manufacturer.

W - Manufacturer Reject

Claim cannot be corrected, this is a final rejection from manufacturer.

The Claim List depicts all claims submitted to the database. The default screen lists your Manufacturer Review Status claims posted in the past 60 days so you can get to work completing them immediately. However, you can sort and resort the list as your needs require.

The yellow arrow appears at the top of the list you are sorting by. It points down if sorting has been done in descending order. It points up if sorting has been done in ascending order.

In the example below, ALL claims have been sorted by Completion Date during the past 60 days. They have been sorted to appear in descending order (newest claims listed first). Clicking on Completion Date at the top of the list will resort the list in ascending order (oldest claims listed first).

You can sort your claims by whatever criteria you require. You may select a status and then sort by any of the fields simply by clicking on the heading. The yellow arrow appears in the heading you select, so you always know what you have used as your sort criteria.

To Correct a Claim

In order to correct a claim it must be in an “I” (incomplete) status. For claims in “R” status, you must contact the manufacturer. Claims in “M” status are in audit and must be corrected by a customer service representative at ServicePower or the manufacturer.

Each error on the claim appears at the top left-hand side of the claim. The error is also repeated in the section where the error requires correction. Simply insert the correct information and click the "Submit" button.