Service Call Dashboard

The Service Calls Dashboard, near the top left of the main page, is one of the most used features of the SERVICEPower site.

It allows you to see how your calls are aging and helps you determine which calls need immediate attention.

Call Status	Meaning and use
New Calls	Service call assignments which you have not yet accepted. (Same as Open Calls.)
Incomplete Calls	Service assignment calls which you have accepted but not completed.
Job Cmp Need Claim Filed	Job has been completed, but no claim has been filed.
Appointment Scheduled	Appointment has been scheduled.
Waiting On Auth Request	Call is waiting on authorization from manufacturer.
Shipped	Ordered parts have been shipped.
Onsite	Service Technician is onsite.
Ready To Be Shipped - Create BOL	Parts are ready to be shipped, waiting on bill of lading.
Uneconomical To Repair	Repair is uneconomical.
Diagnosed	Problem has been diagnosed.
Accepted	Call has been accepted by servicing organization.
Rescheduled	Service call has been rescheduled.
Shipped To Store	Parts have been shipped to store.
Received At Store	Parts have been received at store.
Waiting On Cust Not Sched	Service call has not been scheduled--waiting on customer.
Parts On Order	Parts have been ordered.
Parts Ordered	Parts have been ordered
Enroute	Service Technician is enroute to customer site.
Waiting On Auth Request R	Service call is waiting for authorization.
Received	Parts have been received by servicing organization.
Waiting On Tech Assist	Waiting for technical assistance.
Waiting On Parts	Waiting for parts.