ELECTROLUX
MAJOR APPLIANCES TERMS AND CONDITIONS
BY ACCEPTING THIS DISPATCH, YOU AGREE
THAT NO EMPLOYEE WITH A THEFT-RELATED CONVICTION, SEX-RELATED CONVICTION,
CONVICTION FOR A CRIME VIOLENT IN NATURE, OR FELONY DRUG-RELATED CONVICTION
SHALL BE PERMITTED TO ENTER A RESIDENCE.
1.
Independent Contractor The
Service Provider understands and agrees that it is, and always will be an
independent contractor, and nothing may in any way be construed so as to
constitute service provider as an employee, representative, joint venture,
partner, or agent of Electrolux Major Appliances (herein referred to as Electrolux). Service Provider does not have the right or
authority to act for Electrolux, or assume, incur,
or create any obligation, liability, or responsibility, express or implied, in
the name of, on behalf of, or to bind Electrolux
in any manner whatsoever. Service Provider accepts all obligations of any kind,
express or implied, with respect to the conduct of any of its personnel in
carrying out their obligations and duties to Electrolux and consumers requiring product service.
2. Indemnification Service Provider covenants and agrees to
indemnify, defend and hold Electrolux, its corporate
parent, affiliates, officers, directors and employees (collectively Electrolux
Major Appliances), free and harmless from any and all losses, liabilities,
costs, expenses, and damages for bodily injury, damage to property, or breach
of contract, arising out of the service, replacement, installation or repair of
Products for which it has accepted a service dispatch from Electrolux, provided, however the within indemnification
applies only to acts of omissions of, or defective workmanship by, Service
Provider, its employees, representatives, contractors, and agents.
3. Service Performance Service Provider agrees to contact consumer to
schedule service, replacement, installation or repair within 24-hours of
receiving the service dispatch request. IMPORTANT:
If, for any reason, you are not going to service this dispatch, you
must update the Service Request status online; otherwise, you are expected to run
the call and file a claim, if the product is in warranty. The consumer may be
sent a Quality of Service Survey to evaluate overall service received.
4. Service Provider Warranty The Service Provider shall warrant its work for sixty
days as defined in your contract with Electrolux, from the date of service
completion for each product serviced, installed or repaired.
5. Service Literature All service documentation can be accessed at www.emaservicetips.com.
Basic product information and specifications can be accessed at www.frigidaire.com
for Frigidaire brand products and www.electroluxappliances.com
for Electrolux brand products.
6. Mileage The Service Provider is expected to service a
twenty mile radius from its place of business. Reimbursement for travel beyond
forty miles round-trip traveled to complete consumer repairs is defined in your
contract. To request reimbursement for travel
beyond the limits defined in your contract, contact your RSQM or the Servicer
Assistance Center (866-646-6810 option 3).
7. Claim Submission The Service Provider has sixty days, as defined
in their contract with Electrolux, to submit a
claim for payment. If no claim is
received within sixty days of its dispatch, Electrolux is under no obligation
for payment. File claims online at www.servicepower.com for prompt
processing.
8. Ordering Parts All parts required for in-warranty repairs on Electrolux
brand appliances must be ordered directly from an authorized parts distributor.
9. Labor
Rate Please refer to your Service Contract for rates. To request a higher labor rate before additional service
is performed or completed, contact your RSQM or the Servicer Assistance Center
(866-646-6810 option 3).
ELECTROLUX MAJOR
APPLIANCES SERVICE
SUPPORT
Technical
Information Department (TID)
Technical
Support for Servicers
888-842-3660
Monday through
Friday, 8am 6pm ET
8am 8pm
ET - Refrigeration Only
Service Literature:
www.emaservicetips.com
Service Dispatch- Service Power, Inc.
Live Chat or 800.377.3678
Monday through Friday, 8am 8pm ET
Real-Time Service Scheduler
Claims Administration
servicer.assistance@electrolux.com
866-646-6810
option 3
Monday through Friday, 8am 5pm ET