ServicePower Dispatch Terms and Conditions
BY ACCEPTING THIS DISPATCH, YOU AGREE THAT NO EMPLOYEE WITH A THEFT-RELATED CONVICTION, SEX-RELATED CONVICTION, CONVICTION FOR A CRIME VIOLENT IN NATURE, OR FELONY DRUG-RELATED CONVICTION SHALL BE PERMITTED TO ENTER A RESIDENCE.
1. Independent Contractor: – The Service Provider understands and agrees that it is, and always will be an independent contractor, and nothing may in any way be construed so as to constitute the service provider as an employee, representative, joint venture, partner, or agent of ServicePower, Inc. Service Provider does not have the right or authority to act for ServicePower, Inc., or assume, incur or create any obligation, liability, or responsibility, expressed or implied, in the name of, on behalf of, or to bind ServicePower, Inc. in any manner whatsoever. Service Provider accepts all obligations of any kind, express or implied, with respect to the conduct of any of its personnel in carrying out their obligations and duties to ServicePower, Inc. and consumers requiring product service.
2. Indemnification: – Service Provider covenants and agrees to indemnify, defend and hold ServicePower, Inc., its corporate parent, affiliates, officers, directors and employees (collectively “ServicePower, Inc. Indemnities”), free and harmless from any and all losses, liabilities, costs, expenses, and damages for bodily injury, damage to property, or breach of contract, arising out of the service, replacement, installation or repair of Products for which it has accepted a dispatch from ServicePower, Inc., provided, however the within indemnification applies only to acts of omissions of, or defective workmanship by, Service Provider, its employees, representatives, contractors, and agents.
3. Call Process:
1. Accept the service call. All service calls must be dispatched through the manufacturer/TPA.
Payment will not be made on calls not dispatched through the manufacturer/TPA.
2. Contact the customer and diagnosis the unit. If necessary, schedule an onsite visit for diagnosis.
3. Upon diagnosis, determine parts needed and part cost.
4. Create an (AR) Authorization Request for any additional labor, parts and mileage charges.
5. The obligor (MFG. /TPA) will promptly approve or reject the AR.
6. Upon approval of the AR, order the parts and schedule the onsite repair.
7. Repair and test the unit. Obtain a signed completed work order on your form.
8. Claim the labor/mileage amount approved in the AR. Claim the actual parts cost plus markup. Service Power will
only approve claims that are accompanied by the parts invoice. Any claim exceeding the AR amounts will be
rejected.
4. Service Performance: – Service Provider agrees to contact consumer to schedule service, replacement, installation or repair within 24-hours of accepting the dispatch request from ServicePower, Inc.
IMPORTANT: If for any reason the service provider cannot service the dispatch, reject the call online or contact SERVICEPOWER.
5. Authorization Request: - All claims that exceed the base labor rate, shown on the dispatch, require prior approval for payment. Claims submitted without an approved Authorization Request (AR) will not be paid by ServicePower. This includes: additional labor, parts or mileage. Authorization Requests can be filed online at www.servicepower.com
6. Mileage: –The service provider agrees to cover a twenty (20) mile radius with no mileage charge. Servicer Provider must submit for and receive an approved Authorization Request to be reimbursed for additional mileage.
7. Parts Orders: - Servicers are to order parts directly from the manufacturer or parts distributor. Service Power requires the servicer to add a call note listing: the parts distributor, part PO number, PO date and part ETA. If there are any parts problems please update the call notes and contact ServicePower. Purchased parts will be marked up to cover the cost of taxes and shipping & handling. The parts markup is calculated automatically during the AR process. Markup is calculated from dealer price, or the parts purchase invoice from your part distributor. The maximum part markup is $50.00 per part.
8. Claim Submission: – ServicePower, Inc. is under no obligation to pay claims received after thirty (30) days from the completion date. Claims should be filed online at www.servicepower.com. Claims will be paid 30 days after the end of the submittal month. Incomplete claims must be resubmitted within fourteen (14) days to receive payment.
9. Service Provider Warranty: – The Service Provider shall warrant its work for a period of thirty (30) days from the date of service completion for each product serviced, installed or repaired.
10. Servicer Handbook: - Click on link to view review the Service Power Policies and Procedures Handbook.