BY ACCEPTING THIS DISPATCH, YOU AGREE
THAT NO EMPLOYEE WITH A THEFT-RELATED CONVICTION, SEX-RELATED CONVICTION,
CONVICTION FOR A CRIME VIOLENT IN NATURE, OR FELONY DRUG-RELATED CONVICTION
SHALL BE PERMITTED TO ENTER A RESIDENCE.
1. Independent Contractor – The Service Provider understands and agrees that it
is, and always will be an independent contractor, and nothing may in any way be
construed so as to constitute service provider as an employee, representative,
joint venture, partner, or agent of AIG/Service
Net, Inc. (herein referred to as “AIG/Service
Net”). Service Provider does not
have the right or authority to act for AIG/Service
Net, or assume, incur, or create any obligation, liability, or responsibility,
express or implied, in the name of, on behalf of, or to bind AIG/Service Net in any manner
whatsoever. Service Provider accepts all obligations of any kind, express or
implied, with respect to the conduct of any of its personnel in carrying out
their obligations and duties to AIG/Service
Net and consumers requiring product service.
2. Indemnification – Service Provider covenants and agrees to
indemnify, defend and hold AIG/Service
Net, its corporate parent, affiliates, officers, directors and employees
(collectively “AIG/Service Net, Inc. Indemnities”), free and harmless from any and
all losses, liabilities, costs, expenses, and damages for bodily injury, damage
to property, or breach of contract, arising out of the service, replacement,
installation or repair of Products for which it has accepted a service dispatch
from AIG/Service Net, provided,
however the within indemnification applies only to acts of omissions of, or
defective workmanship by, Service Provider, its employees, representatives,
contractors, and agents.
3. Proof of Purchase – Purchase date will be
validated by AIG/Service Net with
the consumer at the time the call is taken with the exception of paragraph 6.b.
shown below.
4. Service Performance – Service Provider agrees to contact consumer to
schedule service, replacement, installation or repair within 24-hours of
receiving the service dispatch request. IMPORTANT:
If, for any reason, you are not going to service this dispatch, update
the Service Request status online; otherwise, you are expected to file a claim,
and the consumer may be sent a Quality of Service Survey.
5. Service Provider Warranty – The Service Provider shall warrant its work for a
period of ninety (90) days from the date of service completion for each product
serviced, installed or repaired.
6. Service Dispatch Types - Your
company will receive three (3) types of job dispatches from AIG/Service
Net and they must be processed as follows:
a. Service Contract – All jobs identified as Service Contract MUST
be claimed through AIG/Service Net using the ServicePower Service
Claims system. If parts are required
they can be ordered through the parts section of the dispatch record in the
ServicePower system.
b. In Warranty – All jobs identified as In Warranty MUST
be claimed through the product manufacturer or their claims processing provider
with the exceptions shown below. You MUST confirm the product date of
purchase and any missing information in each dispatch with the customer when
you confirm the in home service appointment. If parts are required you
must obtain them from your own supplier.
Exceptions: In Warranty calls for the brands sold by Best Buy including Insignia,
Dynex, RCA, and Westinghouse must be claimed through AIG/Service Net.
Simply submit your claim through the ServicePower system.
c. Out of Warranty – All jobs identified as
Out of Warranty MUST be paid for by the consumer at your COD
rate. If parts are required you must obtain them from your own supplier.
As
each job type is received please make sure that the customer notes are read
thoroughly for additional details.
6. Unknown Brands - You may receive a job
dispatch with the brand as “Unknown”. As such please accept the job and proceed
with service accordingly unless you are not able to support the brand after
communicating with the customer. In
such instances simply reject the job as “brand not covered”.
7. Mileage –To request reimbursement for mileage outside of
this twenty five (25) mile radius, file an Authorization Request at www.servicepower.com under the Request
Call Authorization tab.
8. Claim Submission – The Service Provider has sixty (60) days to
submit a claim for payment. If no claim is
received within thirty (60) days of its dispatch, AIG/Service Net is under no obligation for payment. File claims online at www.AIG/Service Net.com.
9. Ordering Parts - Order parts for all extended repairs through AIG/Service Net. Log on to www.Servicepower.com and find your Call
Details (search from the Main page or under the Service Calls tab). Click the hyperlinked Call Number; click the red/while
Parts Order button. Complete the form
and click Send Order.
10. Labor Rate – The flat service rate in your agreement includes trip,
diagnostic, and labor unless extenuating circumstances dictate otherwise. To request a higher labor rate before additional
service is performed or completed, file an Authorization Request at www.servicepower.com under the Request
Call Authorization tab (or Create Request button in the Call Details).