Reject Codes 1

REJECT CODES 1 - 20
No	Reject Code	How to Correct the Rejection
1	Blank Claim Number	Enter a Valid and Unique Claim Number
2	Blank Service Center Number	Enter your manufacturer authorized service center number
3	Blank Model Number	Enter the manufacturer model number for the product repaired
4	Blank Serial Number	Enter the model's serial number from the unit
5	Blank Purchase Date	All customer claims must contain a purchase date. If the unit is dealer stock, indicate this by marking the stock box
6	Blank Request Date	Enter the date repair service was requested
7	Blank Complete Date	Enter the date the repair was completed
8	Blank Start Date	Enter the date the technician started the repair
9	Blank Repair Category	*Enter the 2 digit EIA category code
10	Blank Customer Complaint/Failure Code	Enter the 4 digit EIA customer complaint code
11	Blank Service Performed	Enter the 4 digit EIA service performed code
12	Blank Consumer Last Name	*Enter the consumer's last name or name of business
13	Blank First Name	Enter the consumer's first name
14	Blank Consumer Address	Enter the consumer's address
15	Blank Consumer Zip Code	Enter the consumer's zip code/postal code
16	Blank/Invalid Consumer Phone Number	Enter the consumer's phone number
17	Blank Customer Complaint Verbiage	Enter the consumer's description of what is wrong with the product
18	Blank Repair Verbiage	Enter the description of the service performed on the product
19	Blank GE Job Code	Enter the GE 4 digit job code
20	Blank Dealer Name	*Enter the name of the store where the product was purchased by the customer
21	Blank Dealer Address	Enter the dealer's address
22	Blank Dealer Zip Code	Enter the dealer's zip code/postal code
23	Blank Dealer Number	Enter the dealer's manufacturer account number
24	Blank Transmittal Number	Enter the parts distributor's tracking number
25	Blank Distributor Number	Enter the parts distributor's account number with the manufacturer. You may need to contact you parts distributor for this information.
26	Blank Part Quantity	Enter a part quantity. Quantity required to receive consideration for part payment
27	Blank Part Number	Enter a part number associated with the quantity or price listed
28	Blank Service Code	Enter Service Code
29	Blank TF Code	Enter a trouble found code
30	Blank TI Code	Enter a trouble indicated code
31	Blank Brand/MFD Code	Enter a manufacturer brand name or manufacturer code
32	Blank Parts Invoice Number	Enter the invoice # number used by part supplier for the part you are billing.
33	Blank Defective Part Number	Enter the part number you removed during the repair of the unit
34	Blank Compressor Serial Number	*Enter the serial number of the defective compressor that was removed
35	Invalid Claim Number	*The format of the claim number is invalid - claim should contain no special characters and be between 4 and 10 digits in length
36	Invalid Service Center Number	The service center number entered on this claim is not valid for the manufacturer.
37	Invalid Model Number	The model number is not valid for this manufacturer
38	Invalid Serial Number	The serial number is not valid for this model and manufacturer
39	Invalid Purchase Date	The purchase date is not a valid calender date, check the day of the month
40	Invalid Request Date	The request date is not a valid calendar date - check the day of the month
41	Invalid Complete Date	The complete date is not a valid calendar date - check the day of the month
42	Invalid Start Date	The start date is not a valid calendar date - check the day of the month
43	Invalid Repair Category	*The repair category must be a valid EIA code
44	Invalid Complaint/Failure Code	*The complaint code must be a valid EIA code or Failure Code must be a valid manufacturer failure code
45	Invalid Repair Code	*The repair code must be a valid EIA code
46	Invalid Job Code	*Enter a valid GE job code for the product line you repaired
47	Invalid Fault Code	Enter a valid fault code - see manufacturer for listing
48	Invalid Zip Code	*Enter a valid zip code/postal code
49	Invalid Province/State	*Enter a valid 2 digit State code/Canadian Province/MX for Mexico.
50	Invalid Dealer	The dealer name is wrong - check the spelling
51	Invalid Distributor	The distributor number is not on file. You may need to contact your parts distributor for this information
52	Invalid Part Number	The part number is not in manufacturers master parts file. Please check for missing dashes or substitution parts.
53	Invalid Part for Product	*This parts number is not valid for the repair of this product.
54	Invalid Defect or Corrective Action for Part	Invalid repair action code for this part. Please check tables and policy
55	Invalid Brand/MFD Code	The brand is invalid - check the spelling. Manufacturer code is invalid - please check policy
56	Invalid Parts Invoice Number	*Recheck your parts invoice - the mfg/distributor has rejected
57	Authorization/Call # Not On File	*Authorization not found in file - send copy to KPI
58	Invalid Service Center Location	Service Location would only apply when you have multiple location. Please verify with manufacturer is location is needed
59	Invalid Dispatch Data	Data on claim does not match dispatch data
60	Invalid Service Contract Number	Contract number is not in the master file - check accuracy of the number.
61	Invalid Battery Code Date	Battery code date is not valid
62	Blank Rate Record	No rate exists in file for this repair category on this product
63	Invalid CSE(Regional mgr) Code	Regional manager code is invalid
64	Missing Tax ID	Your Tax ID is required, please call KeyPrestige or manufacturer with this information
65	Invalid Policy Number	Policy is not on file - see manufacturer
66	Invalid Transaction/Req Number	Parts Distributor Transaction Repair number is not valid
67	Invalid Service Code	Service Code is not in the manufacturers service code file.
68	Warranty Claim Already Paid	Claim number for this Service Center has already been paid - we suggest you not reused claim number
69	Duplicate Customer Repair	Model/Serial has a previous repair within the last 30 days
70	Duplicate Stock Repair	Model/Serial number has a previous stock repair.
71	Not Auth Service Center on Req Date	*Request Date of service is prior to your contract date with the manufacturer
72	Inactive Model Number	*This model is inactive - no warranty claims will be paid on this model without an authorization
73	Not Eligible for Stock Repair	This product has been out of production for at least a year and too old for Stock repair. Contact the dealer for payment
74	Servicer Not Authorized Repair	Servicer is not authorized to repair this product line. Please contact the manufacturer for authorization
75	Out of Labor Warranty	Labor is out of warranty - do not resubmit without authorization
76	Out of Parts and Labor Warranty	Labor and Parts are out of warranty - do not resubmit without an authorization
77	Request Date < Purchase Date	Request date of Service is prior to Purchase date - check month and year
78	Request Date > Complete Date	Request Date is after the Completion date - verify month and day
79	Completion Date > Current Date	Completion date of service is after the current date - check month and day
80	Purchase Date Changed	Previous repair of this product has a different purchase date, verify serial number and purchase date
81	Past Submittal Date	Too many days from the time the product was repaired until claim was submitted. Must contact manufacturer for consideration
82	Claims Total over Mfg Limit	Wait for mfg to review. Total claim dollar amount is excessive.
83	Part Qty over Mfg Limit	Wait for mfg to review. Quantity of the same part is over manufacturer limit.
84	Part Total over Mfg Limit	Wait for mfg to review. Total $ payable for parts is excessive.
85	Shipping $ Over Mfg Limit	Wait for mfg to review. Shipping $ is over limit per claim
86	Freight $ Over Mfg Limit	Wait for mfg to review. Freight $ over limit per claim
87	Other $ Over Mfg Limit	Wait for mfg to review. Other $ amount requested is over claim limit
88	Labor Req'd Over Mfg Limit	Wait for manufacturer review - Labor $ amount is over limit
89	Repair not covered in Warranty	Service performed is not covered by manufacturer warranty - Claim is not payable without an authorization
90	Part Not Covered in Warranty	Part is not covered by manufacturer warranty - cosmetic or non functional parts are not covered by mfg. Authorization is required
91	Turnaround Time over Limit	The amount of time between request date of service and completion date of service is to great. Contact manufacturer for consideration.
92	Service Performed Req's Parts	Repair code indicates parts were used for the repair, however there are no parts on the claim
93	Proof Of Purchase Req'd	Proof of Purchase is required. Please provide bill of sale.
94	Exchange Unit-No Warranty Repair	Unit is to be exchanged - it is not field serviceable. Authorization is required
95	No Requested Labor or Parts	Labor or parts must be requested for processing of claim
96	Factory Repair Only	No warranty is payable on Factory Repair only units.
97	Part Req'd Pre-approval	You must have an authorization to process freight
98	Freight Req's Pre-approval	You must have an authorization for Freight to process for payment
99	Previously Rejected by the Mfg.	This claim has been submitted previously and is in rejected status. Please call KPI or your Manufacturer
100	Repair Soldered - Location Req	Repair code requires the schematic location of where or what was repaired.
101	Service authorized ECP only	Servicer is only authorized to submit claims electronically - Hard copy submission is not payable.
102	Labor Variance	Requested labor amount is too different than payable labor amount.
103	Authorization Code Already Used	This authorization number has already been used on a previously submitted claim
104	Invalid Authorization Data	The Model/Serial data on the claim does not match the Model/Serial data on the authorization.
105	Non-EDI/Send Hard Copy to Mfg	Repair of this product must be reviewed by the Mfg. Please send a hard copy of this claim to the Mfg.
106	Blank Fault Code	Enter a Fault Code on part line.
107	Blank Time Spent on Repair	Enter the Time you spend on this job in minutes. Example of 2 hours would be 120.0 minutes.
108	Not Purchased from Distributor	The Part Distributor on this claim indicates that the part was not purchased from them. Verify part distributor number or call your parts distributor
109	Invoice Number Already Used	Your Parts Distributor indicates that the parts on this invoice number have already been credit. Verify your invoice number or contact your Parts Distributor.
110	Mileage $ Over Mfg Limit	Mileage requested is over Mfg. limit. Please enter an authorization number.
111	Mileage Req's Pre-Approval	Mileage requires an authorization number - please enter your authorization number
112	Blank Repaired Part Number	List the part number that was repaired or perceived to be the cause of the failure.
113	Blank Repair Code	Enter Repair Code
114	Part Req's Schematic Loc	Enter the schematic location of where the part was replaced.

115	Defect Req's Schematic Loc	Repair Code requires the schematic location of the repair.
116	Purchase Date < MFG Year	Purchase date on the claim is prior to the date the product was manufactured.
117	Part Without Price	Part on claim has no reimbursement dollar value. Please verify part number for substitution or contact the Mfg.
118	Part To Be Repaired Not Replaced	Part should be repaired instead of replaced
119	Not Authorized To Repair Speaker	Repair Center is not authorized by the Mfg. to repair speakers.
120	Pending Part Return	Part must be returned to the Mfg before any further processing of this claim.
121	Not Authorized for ECP	Repair center is authorized for Hard Copy claims only. Please send Hard Copy.
122	Missing/Invalid K-Mart/Sedeco Tag #	Please enter the tag number in the authorization field.
123	Missing AudioVox Authorization #	Please enter AudioVox number in the authorization field.
124	Scrapped Unit	Unit is refurbished/scrapped/stolen. Please contact the Mfg.
125	Unauthorized Dealer Stock Repair	Repair Center is not authorized by the Mfg. to do stock repairs for this Dealer.
126	Unsupported Manufacturer	This Manufacturer is not processed by KeyPrestige.
127	Dup Stock Different Svc Ctr	Previous stock repair on this unit by a different repair center. Contact the Mfg. for consideration of payment.
128	Previously Sent to Manufacturer	Claim number for the same Repair Center has already been sent to Mfg.
129	Service Contract Req's Part Amt	Part has been submitted on claim without a requested dollar amount. Enter requested dollar amount.
130	Contract Not In Effect	Repair dates of service is after the expire date of contract.
131	Complete Date B4 Contract Date	Repair date of repair is prior to the effective date of the Contract
132	Covered Under MFG Warranty	Product is covered by Manufacturer Warranty. Please file this claim with product manufacturer.
133	Pdct Svcd Doesnt Match Svc Request
134	Brand Doesn't Match Svc Request
135	Address Different Service Request
136	Call Number Is Cancelled	Call Number has been cancelled. Please call Mfg. for new call number.
137	Labor Not Covered In Contract	Labor is not covered by the Contract.
143	Repair Type Invalid for Prod Svcd	Job Code on claim is not valid for the Product that was repaired. Please enter a new Job Code.
144	Call Number Required	Call Number is required for further processing of this claim. Enter a call number or contact the Mfg. for a call number.
145	Duplicate Part Entered	Same part number with the same invoice number has been entered more than once on this claim. Enter part on one line with a multiple quantity.
146	No Customer Reference Key	N/A
147	No Contract Coverage	Repair not covered by Contract
148	Audit Review	Your claim has passed all the edit processes, but has been selected by the Manufacturer for review.
151	Zero Claim Amount	Edit calculation has determined that no money has been requested or is payable. Please contact ServicePower.
152	Call Number Already Used	Call Number submitted has been used on a previous claim. Enter new call number.
153	ADMIN REVIEW-KPI DON'T CORRECT!	Claim is in Audit Review by Mfg. No action can be taken at this time.
154	Call Back Claim - No Parts or Labor	N/A
165	Call# Not Assigned to this Servicer	Call number on this claim is not assigned to this Service Center. Please enter a new Call Number.
166	Purchase Dt > Contract Start Dt	N/A
167	Contract Start Dt > Complete Dt	N/A
168	Contract Start Dt > Request Dt	N/A
171	Request Date > Received Date	N/A
172	Completion Date > Received Date	N/A
179	Bad Scanned Image	Hard Copy claim - scanned image was bad. Contact ServicePower.
182	Blank Section Code	Section code is required on all Aiwa Claims. Please enter code in the 6th field of the schematic location fields.
183	Suspended @ Time of Service	Repair Center was not an authorized Repair Center at the time of product repair. Please contact the Mfg.
205	Invalid Brand	Brand on claim is not a valid Brand for the Mfg.
208	Blank/Invalid Component Code	Verify model and search for the correct code
237	Whirlpool Recall	N/A
240	Part/Mileage Variance	Request Part or Mileage dollar amount is much different than the payable amount. Verify the request part or mileage amount requested. Please call ServicePower for further help.
241	Refurbished Unit Out Warranty	Unit is Refurbished. Repair is outside of the limited warranty period.
242	Exchange Req's Written Auth	Authorization is required for exchange of this product. Enter an authorization number.
267	Invalid Model/Serial Comb.	This is a valid model and serial number, however, no shipment history is on file for the combination. Please verify model and serial numbers.
268	Part Covered Under MFG Warranty	N/A
269	Parts Out Of Warranty	N/A