Reject Reason

This information is required when you reject a call. 

CAUTION: 

If you reject (The action you take or the button you click if you do not want to accept a service call assignment. If you reject a call, it is removed from your call list and you cannot recover it.) a call, it is permanently removed from your account, and you cannot recall it.

1. Select a reason from the drop down list that most closely matches your actual situation. 

2. Then in the Servicer Comments section, enter necessary details.

See Rejecting a Call.

See also Change Call Status.